Refund Policy
Thank you for shopping with us. We strive to provide high-quality jewelry and excellent customer service. If you are not completely satisfied with your purchase, we are here to assist you with our refund policy.
Validity of Refunds
– Customers have the right to request a refund within *7 days* from the date of receipt of the product.
– To be eligible for a refund, the item must be unused, unworn, with all original packaging, tags, and labels intact.
– Customized or engraved jewelry is *not eligible* for refunds unless the product is defective or damaged upon arrival.
Refund Process
– To initiate a refund, please contact our customer service team at [your contact email/phone number] within the 7-day period.
– Provide your order number, reason for the return, and proof of purchase.
– Once your request is received and approved, you will receive instructions on how to return the item.
– Please ensure the product is securely packed to prevent damage during transit.
Inspection and Approval
– Returned items will be inspected upon receipt.
– Refunds will only be issued if the item meets our return criteria.
– If approved, the refund will be processed to your original payment method within *7-10 business days*.
Shipping Costs
– Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.
– We recommend using a trackable shipping service to ensure safe delivery.
Exclusions
– Items marked as “Final Sale” are not eligible for refunds or exchanges.
– Returns due to change of mind or incorrect size/fit are non-refundable.
Customer Satisfaction
Your satisfaction is our priority. If you experience any issues with your jewelry, please contact us directly so we can assist you promptly.
